A Shipping and Customer Service Update for You
Our Customers--Shipping Information
With the spread of COVID-19, online shopping continues to rise dramatically, and we are experiencing a variety of supply chain disruptions and delays. In addition, fulfillment center operations have shifted in order to implement increased cleaning and sanitation protocols as well as prioritize orders for household, safety and medical essentials. As a result, our order processing timelines have been extended. Here’s what you will experience…
For new orders, our shipping and delivery date expectations will show longer than you normally expect.
Our timeline for returns and refunds has also been affected. Please note that it may take longer than the usual 5-10 Business Days for us to receive your return package at the fulfillment center, inspect your return, process it into inventory, and complete your refund.
For our employees’ safety and yours, we’re taking extra precautions with additional cleaning and sanitation in our fulfillment centers. We will continue to try hard to “Deliver WOW Through Service” (K Everyday Core Value #1), even in the toughest times.
Our Employees & Call Center Information and More
Like you all, we are pivoting daily to keep up with the changing world, all with an eye to the safety and health of our employees and our community. Never has our Core Value #2, “Embrace and Drive Change,” been more tested. To that end, all K Everyday employees —with the exception of fulfillment center personnel as mentioned above—are officially working from home through 3/20 and beyond if needed. Every employee from marketing to our customer loyalty team (call center) is able to access the programs they need to do their work seamlessly, including phone systems, email and chat support. We’re also giving employees internet and cellphone stipends, as well as any desks or monitors needed to do their job.
If you are curious as to other steps we are taking at K Everyday, here are a few of the ways we are making safety a priority:
Increased the sanitation schedule and deep cleaning of high-touch surfaces.
Deferred, moved, or cancelled larger scale company events.
These changes help us adequately follow social-distancing protocol and allow us to do what we can to protect our employees, our immediate community, and the city and surrounding regions. We appreciate your patience with us as we adapt to this new normal.Stay safe out there.
Your K Everyday Family 💚